Our Customer Care Team is comprised of local, experienced professionals with the primary goal of providing you with the best customer care possible. We will assist you in getting the most out of your software and we will provide this support whenever you need it.
We are different from other software companies, whose idea of customer care extends only as far as getting problems fixed. At Pacsoft our idea of customer care extends much further. Yes, our System Support Analysts are trained to overcome the everyday challenges a user might face with the software, but they are also experts at educating our customers in how to move deeper in their use of the program.
The skills and education we offer means that the typical user moves beyond the simple tasks of transactions and accounting, and into the more profitable realms of inventory management and sales analysis.
Our philosophy is to treat you as we would like to be treated. With a hands on support center, online documentation and HD video tutorials, it’s no wonder that some of our best reviews are about our amazing support.
“Our Experience” – Craig’s Hardware
With any computer system one of your many concerns is tech support and I can tell you my experience with the installation has been wonderful. Having your team on site for a week of installation & training was great.
Customer Care are a pleasure to talk to, I don’t need to be transferred to someone else who might have the answer, they worked with me from beginning to end. It has been a long time since I have felt like I was a priority!
Anytime you make changes to any part of your business especially major changes it brings up many concerns & nervousness. With the help of your staff, you have tailored your program towards our individual needs. Our needs may not be the same as what others need, as a store owner that is priceless.